Order Information

1. Can I buy items in colors and/or sizes which are not listed on your website?

We are always trying to get as many classifications as possible for our items. Please kindly contact us and let us know what you would like. We will consider and try to meet your requests if possible.

2. Will I get a confirmation email after I make a purchase?
Yes. After you successfully make a purchase, a confirmation email will be sent to the email address related to your order. The confirmation email will include an order number, shipping address, and item information for you to check.

3. Can I still change the order information (size, colour, item etc.) for my order after I make payment?
We are very efficient in order processing. Normally the order will be sent out within 24 hours except on a weekend or holiday. We will do our best to help you make the change. If the package has already been sent out, however, we are sorry that there is no way for us to make any change. 

4. How can I check my order?
After your package is sent out, you will receive a shipping email, in which there is a tracking number and tracking website for you to track your package. 

If you cannot find enough information on the tracking website, please don’t worry. It takes time for the carrier to update the tracking information.
You are always welcome to contact us with any questions that you might have.

5. Will I get a notice if my package is sent out?
Yes. As soon as we send your package out, a shipping email will be sent to the email address related with your order. There is a tracking number and tracking website in the email for you to track your package.

6. Do you send packages to my shipping address or billing address?
We send packages to the shipping address you provide. Billing addresses are not used for delivery.